Last updated: June 2025. This policy explains how we collect, use, and protect your personal data when you use the plusace platform in the Philippines.
When you register and use the plusace platform, we collect personal information that is necessary to provide you with a safe and functional entertainment experience. This includes your full name, date of birth, Philippine mobile number, email address, and payment details used for deposits and withdrawals in Philippine pesos. We also collect technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve performance. Identity verification documents — such as a government-issued ID — may be requested to confirm your eligibility as a player aged 21 or above in the Philippines. All information collected is limited to what is strictly necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for account management and regulatory compliance. You have the right to request a copy of the personal data we hold about you at any time by contacting our support team.
Your personal data is used primarily to operate and maintain your plusace account, process your transactions, and deliver the entertainment services you have requested. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — we do not send unsolicited marketing messages without your consent. Transaction data is used to process deposits and withdrawals accurately and to comply with financial reporting obligations applicable to online entertainment platforms operating in the Philippines. Technical and behavioural data helps us detect and prevent fraud, identify suspicious account activity, and ensure the integrity of the platform for all members. We may use aggregated,anonymised data for internal analytics and platform improvement purposes; this data cannot be used to identify you individually. Your personal data will never be sold to unaffiliated third parties for their own marketing or commercial purposes.
plusace shares your personal data only with trusted third-party service providers who are strictly necessary for the operation of the platform, including licensed payment processors that handle your PHP deposits and withdrawals, identity verification providers, and cloud infrastructure partners. All third-party providers are contractually required to handle your data in accordance with applicable Philippine data protection standards and are prohibited from using your information for any purpose beyond the specific service they provide to us. We do not share your personal data with advertisers, data brokers, or any unrelated commercial entities. In certain circumstances, we may be required to disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts of law where we are legally obligated to do so. Any such disclosure will be limited to the minimum information required to satisfy the legal obligation. We will notify you of any such disclosure where we are legally permitted to do so.
We apply industry-standard security measures to protect your personal data, including encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view your account information. Your account is protected by password authentication, and we strongly recommend that you use a unique, strong password and never share your login credentials with anyone. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with applicable law. We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. When your data is no longer required, it is securely deleted or anonymised in line with our internal data retention schedule. You may request early deletion of your data by contacting our support team, subject to any overriding legal retention requirements.
As a Filipino player on the plusace platform, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no legitimate reason for us to continue holding it. You may also object to certain types of data processing, request that we restrict how we use your data while a dispute is being resolved, and ask us to provide your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page; we will respond to all verified requests within a reasonable timeframe. If you believe your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data rights requests seriously and will work with you to resolve any concerns promptly and transparently.
This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, we will display a notice on the plusace platform and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically so that you remain informed about how we protect your personal information. Continued use of the platform after any update takes effect constitutes your acceptance of the revised policy. If you have questions about any specific change, please reach out to our support team at the email address shown in the footer below.
We are committed to keeping your personal information safe. If you have any questions about this policy or want to manage your data preferences, our support team is ready to help. You can also visit our FAQ page for more information about how the platform works.